Bikeshop Sales Assistant

Cycle 360’s bikeshop is looking for a full-time bikeshop sales assistant who is dedicated to delivering an excellent customer experience through product knowledge and cycling experience, to produce the perfect 360 solution.

Cycle 360 is open seven days a week and on bank holidays too, so the need to be flexible to assist with team cover is essential.  As bikeshop sales assistant, you will be one of the first people any visitor to Cycle 360 will meet, therefore it is essential you are welcoming and engaging, the perfect Cycle 360 ambassador.

A people person with a routed passion for bicycles, you will be able to uncover all the customer’s needs through conversation.  Process-driven, and an eye for detail, you will work with your colleagues in the bikeshop to implement operational excellence via the live inventory system as well as on the e-commerce platform.

Key responsibilities include:

  • Providing expert Cycle 360 product and brand knowledge
  • Keeping abreast of technical product development in the industry
  • Adapting and embracing communications from the bikeshop and workshop managers
  • Proactively seeking ways to improve the customer experience within the bikeshop
  • Implementing and regularly changing / updating the bike shop display
  • Understanding the full Cycle 360 holistic offering, and where appropriate recommending other services
  • Contributing to a friendly, welcoming and down to earth atmosphere for new and existing customers
  • Maintain the optimum merchandising and house-keeping standards
  • Assisting in the planning and delivery of local rides hosted by Cycle 360 such as the monthly Coffee Club

Essential candidate requirements:

  • Experience in a retail environment
  • Strong knowledge of bicycles, components and
  • Experience in racing, doing sportives, touring and/or regularly riding a bike
  • Computer proficiency
  • Strong people skills with excellent upfront communication, you must be approachable and engaging
  • Ability to adapt to online software and systems easily
  • Process driven and demonstrable experience working with processes and/or implementing them
  • Proven track record of delivering results from leads
  • Experience in working with online ecommerce platforms

What Cycle 360 can offer you:

  • A competitive salary
  • A fitness club membership
  • 25 days annual leave + TOIL for working bank holidays
  • A supportive culture where you can flourish, make a difference and your ideas matter

Head to our careers section to send in your CV, or email us here directly, good luck!

Bikeshop opening hours

Monday – Friday: 8am – 5pm
Saturday: 8am – 4pm
Sunday: 10am – 4pm
Bank holidays: 9am – 4pm

Cafe opening hours

Monday – Friday: 8am – 5pm
Saturday: 8am – 4pm
Sunday: 10am – 4pm
Bank holidays: 9am – 4pm

Fitness 360 opening hours

Monday – Thursday: 6:15am – 8pm
Friday: 6:15am – 7pm
Saturday & Sunday: 8am – 3pm
Bank holidays: 8am – 4pm
Please use the south entrance when the cafe and bikeshop are closed

See our Easter opening hours here.